refunds

Last updated 14 November 2026

If encore is not for you, you can get a full refund within 30 days of purchase. No questions asked.

How

• Reply to your receipt email, or use the link in it to contact Paddle, our reseller, which handles refunds.
• Or write to hello@marcdown.app with the email address you bought with.

Refunds go back to the original payment method, usually within a few business days. After 30 days we look at each case fairly; write to us.